BulkBuddy support

A receipt scan did not work

Take the photo in good light with the whole receipt flat and in frame. You can always choose Enter Manually; manual splitting is available on every plan. If a scan keeps failing, email us and we will look into it.

Manage or cancel a subscription

Subscriptions are managed by Apple or Google, not by us.

1. iPhone / iPad: Settings → your name → Subscriptions → BulkBuddy.
2. Android: Play Store → profile → Payments & subscriptions → Subscriptions → BulkBuddy.

After you cancel, you keep access until the end of the period you already paid for.

Request a refund

Refunds are decided by the store that took the payment. On Apple devices go to reportaproblem.apple.com; on Android, use your Play Store order history. If you would like to tell us what went wrong, we read every email.

Restore a purchase on a new phone

Sign in with the same account, open the Premium tab and choose Restore Purchases.

Reset my password

Email us from the address you signed up with and we will help you regain access.

Delete my account and data

In the app open Settings → Delete Account. This permanently deletes your account and its data. If you cannot sign in, email us and we will do it for you.